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Our Policy
Your satisfaction is our goal. We want you to be completely satisfied with your purchases.
If you are not satisfied with your purchase, we will be happy to
exchange the item for you. You must notify us within 48 hours of receipt
of goods to get a Return Authorization Number, refund OR to report
missing/damaged items. You
can return the purchased items within 15 days of receipt for an exchange
or refund (less shipping charges) subject to the Return Conditions
outlined below. We try to make the Return and Exchange process as easy
and hassle-free for you as possible. Please Contact us should you have
further questions. There may be instances when filling your order could
incur delays due to out of stock items, high volume of orders, or
shipping delays. We will contact you immediately via e-mail if we are
aware of a delay. An accurate up-to-date e-mail address is required for
communication. If in the event you would like to have a refund or change
your order we will gladly refund your purchase price.
Privacy.
We respect your privacy! Any and all the information collected on
this site will be kept strictly confidential and will not be sold,
reused, rented, disclosed, or loaned! Any information you provide
will be held with the utmost care and will not be used in ways that you
have not consented to. If you have any questions, please feel free to
call or e-mail us.
Manufacturing.
All orders are packaged at the store. Our factory cannot
guarantee the colors you see on our website will match exactly to what
you will receive. The
colors listed on the site are representative of the colors as a
standard. The differences in monitors and colors preferences vary from
computer to computer. Our factory dyes the beads to our specifications but each
batch of dye might produce different results. Our factory cannot
guarantee the same color results from order to order.
It is best to order large quantities of a specific style if you
have a project in mind. If
you have special requests, we will try our best to accommodate your
needs. Please inform us of your special requests before placing a
wholesale order.
Credit Card Processing. We use Authorize.net and PAYPAL for our credit card
processing. We use these services to protect you the buyer and us, the
seller. If you use PAYPAL it does not require that you have a PAYPAL
account. It is simply a virtual processing company that is secure and
handles millions of credit card transactions a year. Please call us if
you have any questions. An accurate up-to-date e-mail is required for
communication.
Returns
Return Conditions.
Items must be returned in NEW (unused, untested, and resalable)
condition, in the original packaging, with all accessories, kit
components, promotional items, and instruction manuals included. If a
promotional item is missing, its value will be added to the original
price you paid for the order, thus reducing the amount of the refund, if
such is issued. For your protection, items must be returned shipping
prepaid, insured for the full value and safely wrapped to prevent
shipping damage. All charges related to the return of items to The Hole
Bead Shoppe are the responsibility of the customer. Used or damaged
items and returns with promotional items missing will not be accepted.
We do not accept returns on customized orders.
Restocking Fees.
There is no restocking fee for returns of unopened, unused, and
untested items returned within 30 days. Please keep in mind that
restrictions apply. A restocking fee of 15% will be applied to returns
of opened, used, or damaged products to cover our processing, packing,
shipping expenses and credit card fees. Additional fees may apply if the
item is not returned in its original packaging. We reserve the right to
charge a restocking fee of up to 15% for the return of resalable items.
Exchanges.
If you are not satisfied with your purchase, we will be happy to
exchange it for you. Please return the item to us within 15 days
providing the item is in NEW (unopened, unused, untested and resalable)
condition. We reserve the right to charge a restocking fee of up to 15%
for the return of resalable items. We do not accept exchanges on
customized orders.
Missing Product.
If you find something is missing from your order we request that
you notify us within 48 hrs
or product receipt so we can track down the missing product.
Exchanges In Case Of Shipping Damage.
If an item comes damaged as a result of shipping, we will be
happy to exchange it for you. You the buyer must initiate an insurance
claim. We, the shipper will make every attempt to help you complete this
transaction. Once is claim is accepted you can reorder said products.
Confirmation delivery numbers can be furnished upon request and a
tracking number can be purchased for $1.50. Please contact us within 3
business days of delivery to initiate a claim. A damaged item returned
for a replacement may be repaired or exchanged at our discretion.
Refunds
Product Refunds. We will be happy to issue a refund
to you providing the Return Conditions are met. In the event of
non-compliance with these requirements, a refund will be issued in
accordance with the condition of the returned merchandise and the value
of missing items, if any. No refunds will be issued before merchandise
is received and evaluated.
Shipping Refunds. Shipping charges on returns are
not refundable. We do not offer refunds for shipping charges, including
but not limited to domestic Ground, Express or International shipping.
Please be advised that we are unable to refund any fees imposed by an
entity other than The Hole Bead Shoppe, such as customs or brokerage
fees.
Shipping and Handling. We ship via US Postal Service Priority Mail as a standard. We
insure your purchase to the nearest $50 dollar amount. If the Total is
above $500 we will contact you when shipping is quoted and insurance is
your responsibility. We will do our best to give you an accurate quote
on shipping charges. If for some reason the amount charged by us is
outside what we deem reasonable for the services we provided we may
provide you with a refund of the difference.
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